About the Children’s Ombudsman for the State of Maine

Child Welfare Service Ombudsman is a resource for families concerned about the State of Maine’s Department of Health and Human Services involvement with their children.

Ombudsman Principles

  • To provide a safe and cooperative format to solve the problem
  • To provide services in a caring, objective and impartial manner
  • To foster a blame-free working situation
  • To work in the best interest of the child
  • To improve the system of service delivery and the way the Maine’s DHHS provides services to children and families
  • To tell people about Ombudsman services and to continually work to improve those services

The Ombudsman will:

  • Look at complaints and see if he/she can help.
  • Get more information.
  • Notify State of Maine’s DHHS of problems.
  • Work with people to find out what is wrong and try to fix the problem.
  • Provide services, as needed, to iron out difficulties.

The Ombudsman will also:

  • Help families get the assistance and the support they need.
  • Provide information and technical assistance to Maine’s DHHS caseworkers and managers.
  • Make recommendations to improve the system.
  • Answer questions about the role and duties of the Ombudsman.

Seek help from an Ombudsman when:

  • You are concerned about what is happening between your children and the State of Maine’s DHHS.
  • You think that DHHS is interfering with your rights as a parent.
  • You disagree with the plan developed by a DHHS caseworker.